WHAT IS REAL REALTIME

You want a realtime reporter with a clue
The reporter should have a solid working knowledge of YOUR realtime software and be able to answer any questions you may have about the program.

You need a realtime reporter who can troubleshoot
Despite our best efforts, computers don't always talk to each other. The realtime reporter should know how to troubleshoot connection and display problems. Further, realtime over the internet requires extra computers, reliable internet access, and a much more experienced reporter.

A realtime reporter must have enough equipment
In my opinion, it's not unreasonable to expect the reporter to bring an extra laptop or two to every realtime job "just in case." I do and have for years. After all, we must offer both sides the same services, and offering counsel the opportunity to use realtime but not providing a laptop for their use is not offering it to them at all.

No excuses!
If you're not happy with the quality of realtime you've been getting lately (or perhaps for years), call up your reporting firm and let them know you're not happy. Ask them to send a reporter who can deliver the quality of service you require. If they can't accommodate your request, perhaps a different firm with more focus on the specialty of realtime would be a better choice ... one who will guarantee the quality of their realtime writers.

There is no comparison between realtime and Real Realtime. When you look at your realtime screen and read what's there - that's real realtime!

All realtime is not created equal. Don't get caught into thinking that all reporters who label themselves "realtime" will deliver realtime you can use. That assumption may cost you dearly in the end in the form of wasted time and compromised effectiveness ... and that expense will be passed on to your client. Not good!

Elite, cream-of-the-crop realtime reporters work with the best, most skilled attorneys in the country, attorneys dedicated to delivering results by using every available technology, and that includes realtime. Real Realtime.

I encourage you to choose realtime reporters not by what they say they can do, choose realtime reporters by what they CAN do. Look for quality that starts at 99% and goes UP from there. Know the difference between what the marketing guys promise and the delivery of those professional services. Clarify exactly what you're getting for your money. And always, always be sure to get what you pay for!

Besides a minimum requirement of conflict-free 99% writing, you should consider the following when scheduling realtime reporting services: